The rules for cards, profiles and teams

These terms are an agreement between you and Orbcards (“Orbcards”, “we”, “us”), House 12, Road 5, Banani, Dhaka 1213, Bangladesh. They apply when you use orbcards.com, a profile on orbc.link, the dashboard at app.orbcards.com, or an Orbcards card (together, the “Service”).

When you make an account, order a card or join a team, you agree to these terms and to our privacy policy. If you use the Service for a company, you agree for that company and you confirm that you may do so.

You must be 18 or older to make an account or order a card. Visitors who open a profile do not need an account and do not need to agree to anything except fair use of the page.

• You sign in with a code that we send to your email, or with Google. Keep your email account and your Google account safe: anyone who can read your email can sign in to Orbcards.
• Give a real email address that you can read. One person, one account.
• An account can have up to 3 free profiles (for example a personal one and one for an event).
• You choose a profile link (orbc.link/<username>). We can take back a link that impersonates someone, uses a trademark that is not yours, or is offensive.
• Tell us immediately if you think someone else used your account.

You own what you put on your profile: text, photos, links and the rest (“your content”). You give us a licence to store it, copy it, resize it and show it to anyone who opens your profile, only so that we can run the Service. The licence ends when you delete the content or your account, except for copies that visitors already saved to their phones.

You are responsible for your content. You confirm that you have the right to publish it and that the contact details on it are yours or that you may share them.

Do not use the Service to:

• pretend to be another person or company, or make a profile for someone without their permission;
• publish content that is illegal in Bangladesh, sexual, violent, hateful, or that harasses or threatens anyone;
• publish another person's private data, or content that breaks copyright or trademark rights;
• link to scams, malware, phishing pages or other harmful sites;
• send spam or misuse the leads that visitors send you;
• try to read other accounts' data, guess card codes, get past rate limits, or attack, overload or copy the Service;
• resell the Service or cards as your own without a written agreement with us.

Any visitor can report a profile. Our staff review reports. We can remove reported parts of a profile, unpublish it, or suspend the account. Unless the law or safety prevents it, we tell you by email what we removed and why. If you think we made a mistake, reply to that email.

Visitors can send you their contact details with the exchange form. Use them only to follow up on the contact the visitor started. Do not sell them, add them to bulk marketing lists without permission, or keep them after the person asks you to delete them. When you export leads, you are responsible for that copy.

• Prices are in Bangladeshi taka and are on the pricing page when you order. The price includes delivery in Dhaka. Delivery outside Dhaka costs Tk 60 for each order.
• You can pay with bKash, Nagad, Visa, Mastercard, or cash on delivery where we offer it.
• We confirm your order and the text printed on the card (your name, designation and, for a branded card, your company name) before we print. Check it carefully: we print what you confirm.
• We print and program cards in Dhaka. A courier delivers them, usually in 3 to 5 work days. Delivery times are estimates, not promises.
• A card is yours when it is delivered. The software and the profile link on it stay part of the Service.

• Before printing: you can cancel an order and get a full refund.
• After printing: each card is printed with your details, so we cannot take it back or refund it because you changed your mind.
• Faulty card: if the card does not work, or we printed something different from what you confirmed, tell us within 30 days of delivery. We replace it free.
• Lost or damaged later: a replacement card costs the same as a new card.

We send refunds to the payment method you used, within 10 work days of our decision.

• Each card has a secret code. Whoever links a blank card first holds it. A card ordered for an account or a team links only there. Keep your card code private.
• If you lose a card, mark it lost in the dashboard. A lost card stops working for good. You can also pause a card or point it at another of your profiles for a few days (event mode).
• Only our staff can reset a card to blank or move it to another account, and only when you ask.
• NFC needs a phone that supports it. Other phones can scan the QR code. We cannot promise that every phone or case reads the chip.

• A team plan costs a price for each member (seat) each month, shown on the pricing page or agreed in writing. Cards for team members are bought separately.
• We send one invoice each month. Pay it by the due date. If an invoice stays unpaid for 14 days after we remind you, we can stop the team features until it is paid.
• The team admin invites and removes members, sets and locks the brand fields, and sees the team's profiles, numbers and shared leads. The company that holds the team is responsible for its admin.
• You can cancel at any time. The plan runs to the end of the month you paid for; we do not refund part of a month. After it ends, members keep their personal profiles as free accounts and only the team features stop.
• We tell team admins at least 30 days before we change a seat price.

Profiles, the dashboard and the leads inbox are free for card holders. We keep improving the Service, so features can change. If we remove a main feature that you use, or start to charge for the free plan, we tell you at least 30 days before.

The Orbcards name, logo, website, software and design belong to us. These terms do not give you any right to them, except to use the Service as these terms allow. If you send us ideas or feedback, we can use them without paying you.

Profiles can link to other sites and apps (for example WhatsApp, LinkedIn or Google). We do not control those services and are not responsible for them. Their own terms apply.

You can ask us to delete your account at any time from Settings → Delete account, or by writing to us. Your profile stops opening, your cards go blank, and your leads are deleted after 30 days. A team admin must give the team to another admin first.

We can suspend or close an account that breaks these terms, puts other people at risk, or that the law requires us to close. A suspended account cannot sign in and its profiles stop opening. When possible, we warn you first and give you a chance to fix the problem.

We work to keep the Service available and your data safe, but we provide it “as is”. It can sometimes stop for maintenance or problems that we do not control, such as network, power or provider failures. Analytics are approximate. To the extent the law allows, we do not give any promise that is not written in these terms.

To the extent the law allows, we are not liable for indirect losses, such as lost business, lost leads or lost profit. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or Tk 1,000 if that is more.

Nothing in these terms limits liability that the law does not allow us to limit, or your rights as a consumer under the laws of Bangladesh.

If someone makes a claim against us because of your content or because you broke these terms, you will cover our reasonable costs of that claim.

The laws of Bangladesh apply to these terms. If you have a problem, contact us first: most problems are fixed in a message. If we cannot agree, the courts of Dhaka decide the dispute.

If we change these terms, we change the date at the top. If a change is important, we tell card holders by email or in the dashboard at least 14 days before it starts. If you continue to use the Service after that, you accept the new terms. If you do not accept them, you can close your account.